Sustaining Innovation and Customer-Centricity in Digital Age

In this interview, e& UAE CEO Masood M. Sharif Mahmood discusses the company's transformation into a leading tech brand, emphasizing AI, data analytics, and their impact on customer experience CX and brand strength.

Human resources needs to rethink its role as an agent of management and become a passionate advocate for employees and their interests.

The BFSI transformation is creating a symbiotic loop where industry is driving customers and vice versa – one that is creating an infrastructure for modern, mobile-first commerce – driven but not limited to payments.

Leaders can help more employees upskill, reskill, and adapt to change by applying four key strategies.

Banning GenAI tools won’t work. Leaders should set guidelines that let employees experiment: This mitigates risks while opening the door to organizational gains, research shows.

Off-hours interruptions are increasing — and your employees have noticed, research shows. Learn three strategies to do better for your team and yourself.

While robust cybersecurity frameworks are vital for sustainable operations, misaligned strategies can stifle innovation, collaboration, and productivity. Experts discuss how to navigate this challenge.

Are you a leader who sparks meaningful conversation — or one who breeds apathy? Use these strategies to improve meeting engagement and fuel team success.

Companies benefit when they recognize board committees’ important role in corporate governance.

Key industry leaders discuss strategies, challenges, and use cases for integrating genAI in the public sector by private players.