How Agentic AI Is Reshaping Healthcare
By tackling administrative overload, agentic AI is enabling healthcare professionals to focus on their core mission: delivering high-quality care.
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Healthcare is undergoing a seismic shift, driven by the rise of agentic AI—a new class of intelligent automation that acts autonomously to streamline workflows and improve patient outcomes. By tackling administrative overload, agentic AI is enabling healthcare professionals to focus on their core mission: delivering high-quality care. From automating routine tasks to providing real-time insights, this technology is set to redefine efficiency in the industry.
According to new research from Salesforce, 87% of healthcare professionals report working late each week to handle paperwork, diverting time away from patient care and contributing to job burnout. This issue is compounded by the U.S. healthcare system’s $1 trillion annual administrative expenditure, which accounts for 20% to 30% of total healthcare costs.
Global tech leaders are already embedding agentic AI into their operations, and healthcare is no exception. Salesforce, a key player in AI-driven transformation, is introducing Agentforce, an agentic AI layer designed to rewire healthcare systems. By integrating seamlessly with Health Cloud and Data Cloud, Agentforce is empowering healthcare providers to automate patient interactions, eligibility verifications, and even personalized treatment plans—leading to faster care, lower costs, and improved experiences.
Transcend, a wellness provider specializing in telehealth diagnostics and treatment plans, faced overwhelming administrative demands during the pandemic-driven surge in remote healthcare. Service representatives were juggling multiple platforms, making it difficult to maintain the high-quality care they prided themselves on. With Agentforce, Transcend can now offer 24/7 support, providing real-time communication between patients and wellness experts. This shift is expected to improve response times by 30%, helping Transcend assist more patients efficiently.
Brian Glass, Chief Information Officer at Transcend, shared, “Agentforce will enhance customer support, improving efficiency and making it easier for more people to access treatment.”
Similarly, Precina Health, a provider focused on diabetes care, has turned to Agentforce to scale its operations. By automating routine tasks like patient check-ins and outreach, Agentforce enables Precina to provide personalized, daily support for individuals with type 2 diabetes. The AI system also reduces administrative costs by $80,000 annually, allowing healthcare providers to focus on high-impact interventions.
With administrative costs accounting for up to 30% of total healthcare spending in the U.S. and burnout pushing professionals out of the industry, the urgency for AI-driven efficiencies has never been greater. In the Middle East, where governments are heavily investing in AI-driven healthcare transformation, agentic AI could be a critical enabler in optimizing systems, expanding access, and enhancing patient outcomes.
MIT Sloan Management Review Middle East is hosting the GovTech Conclave—a high-level gathering of government leaders, ministry officials, policymakers, and industry experts. This event will explore the latest technological advancements shaping the future of governance. Join the conversation. Register here to be part of the conclave.
