Rob Angell, Adam Sharp, and Tom Chapman

Author, MIT Sloan Management Review Middle East

Articles

Analytics & Business Intelligence

Five Essentials for Marketing Performance Measurement Systems

Rob Angell, Adam Sharp, and Tom Chapman

September 04, 2024

Advanced Search

Latest Stories

AI Tools That Modify Speech Have Downsides

2 days ago Speech technologies, such as those that soften accents and filter out emotions, can strip away vital vocal cues and hinder authentic communication.

Building Human Connection in a Remote World

6 days ago The best way for leaders to develop employee engagement is through personal connection. This requires purposeful strategies in a virtual setting.

These are the winners of Customer Centricity Awards 2024

November 13, 2024 The 2024 CX Awards spotlighted exceptional achievements within seven sectors, recognizing organizations that have set a benchmark in delivering outstanding customer experiences

AI's Role in Business Transformation: Overcoming Challenges and Driving Growth

November 13, 2024 Experts emphasize the importance of continuous learning and adaptation as AI becomes more integrated into businesses.

CX Awards Winners 2024: Travel & Hospitality

November 13, 2024 The 2024 CX Awards spotlighted exceptional achievements within the Travel and Hospitality sector, recognizing organizations that have set a benchmark in delivering outstanding customer experiences.

CX Awards Winners 2024: Healthcare

November 13, 2024 The 2024 CX Awards spotlighted exceptional achievements within the Healthcare sector, recognizing organizations that have set a benchmark in delivering outstanding customer experiences.

CX Awards Winners 2024: BFSI

November 13, 2024 The 2024 CX Awards spotlighted exceptional achievements within the BFSI (Banking, Financial Services, and Insurance) sector, recognizing organizations that have set a benchmark in delivering outstanding customer experiences.

CX Awards Winners 2024: Non-profit

November 13, 2024 The 2024 CX Awards spotlighted exceptional achievements within the Non-profit sector, recognizing organizations that have set a benchmark in delivering outstanding customer experiences.

CX Awards Winners 2024: Manufacturing

November 13, 2024 The 2024 CX Awards spotlighted exceptional achievements within the Manufacturing sector, recognizing organizations that have set a benchmark in delivering outstanding customer experiences.

CX Awards Winners 2024: Retail & E-Commerce

November 13, 2024 The 2024 CX Awards spotlighted exceptional achievements within the Retail and E-Commerce sector, recognizing organizations that have set a benchmark in delivering outstanding customer experiences.