In this edition of MIT SMR Connections, presented in partnership with Quadient and EDC, senior banking & technology experts will examine the evolving role of Customer Communication Management (CCM) in shaping the future of financial services.
This edition of MIT SMR Connections, hosted in partnership with SAS, will bring together senior leaders from Saudi Arabia’s top banks, fintechs, and digital-first banks to explore the transformative role of AI in decision-making. The discussion will focus on the strategic implications of AI integration, examining how it is reshaping decision frameworks across the banking sector, unlocking opportunities for efficiency, personalization, and innovation.
This edition of MIT SMR Connections, powered by e& engage x and Genesys, will convene senior customer experience decision-makers to explore how AI is reshaping the future of customer engagement—and how organizations can lead in this next era of competitive differentiation.
