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Speech technologies, such as those that soften accents and filter out emotions, can strip away vital vocal cues and hinder authentic communication.

Mamoun Alamouri, Regional VP - MEA at Uniphore, discusses overcoming AI project failures by managing expectation gaps and more.

Salvador Anglada of e& enterprise discusses how the company supports organizations in setting sustainability goals, measuring impacts, and utilizing AI to enhance and accelerate their efforts.

The best way for leaders to develop employee engagement is through personal connection. This requires purposeful strategies in a virtual setting.

The 2024 CX Awards spotlighted exceptional achievements within seven sectors, recognizing organizations that have set a benchmark in delivering outstanding customer experiences