AI & Machine Learning

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Moving Beyond Islands of Experimentation to AI Everywhere

The agile teams needed to kick-start artificial intelligence must give way to companywide structures in order to scale the technology across a business.

Amit Joshi, Ivy Buche, and Miguel Paredes Sadler

June 14, 2023

AI Is Helping Companies Redefine, Not Just Improve, Performance

Research on organizations’ use of artificial intelligence reveals how they can apply the technology to redefine strategic measurement and KPIs.

Michael Schrage

June 07, 2023

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Building Human Connection in a Remote World

2 days ago The best way for leaders to develop employee engagement is through personal connection. This requires purposeful strategies in a virtual setting.

These are the winners of Customer Centricity Awards 2024

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AI's Role in Business Transformation: Overcoming Challenges and Driving Growth

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CX Awards Winners 2024: Travel & Hospitality

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CX Awards Winners 2024: Healthcare

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CX Awards Winners 2024: BFSI

5 days ago The 2024 CX Awards spotlighted exceptional achievements within the BFSI (Banking, Financial Services, and Insurance) sector, recognizing organizations that have set a benchmark in delivering outstanding customer experiences.

CX Awards Winners 2024: Non-profit

5 days ago The 2024 CX Awards spotlighted exceptional achievements within the Non-profit sector, recognizing organizations that have set a benchmark in delivering outstanding customer experiences.

CX Awards Winners 2024: Manufacturing

5 days ago The 2024 CX Awards spotlighted exceptional achievements within the Manufacturing sector, recognizing organizations that have set a benchmark in delivering outstanding customer experiences.

CX Awards Winners 2024: Retail & E-Commerce

5 days ago The 2024 CX Awards spotlighted exceptional achievements within the Retail and E-Commerce sector, recognizing organizations that have set a benchmark in delivering outstanding customer experiences.

CX Awards Winners 2024: Government

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