AI

Successful AI initiatives require support from management, strategic alignment, and full compliance with an evolving regulatory landscape.

Aiden Insight will offer real-time insights to inform discussions and guide decisions

Most AI/machine learning projects report only on technical metrics that don’t tell leaders how much business value could be delivered. To prevent project failures, press for business metrics instead.

Nearly three-quarters of employers do not have AI protocols for internal communicators, Gallagher study shows

New research from the XM Institute based on World Bank data shows bad customer service threatens $3.7 trillion annually.