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AI Can Unlock New Ways to Communicate, But Focus on Getting Basics Right

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AI Can Unlock New Ways to Communicate, But Focus on Getting Basics Right

Nearly three-quarters of employers do not have AI protocols for internal communicators, Gallagher study shows

MITSloan ME Editorial

February 09, 2024

Poor Customer Service Comes with Growing Costs

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Poor Customer Service Comes with Growing Costs

New research from the XM Institute based on World Bank data shows bad customer service threatens $3.7 trillion annually.

MITSloan ME Editorial

February 05, 2024

How Tech Leaders Can Navigate the Complex Landscape of AI-driven Security Threats

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How Tech Leaders Can Navigate the Complex Landscape of AI-driven Security Threats

The latest research emphasizes that the future of IT security is not about technological advancements but adapting to a new culture of security awareness and ethical responsibility.

MITSloan ME Editorial

January 29, 2024

Will this Advanced AI-Skills Match Tool Transform Talent Acquisition?

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Will this Advanced AI-Skills Match Tool Transform Talent Acquisition?

The AI tool aggregates and refines talent, matching the candidates and the job requisition

MITSloan ME Editorial

January 23, 2024

Do IT Professionals Fully Understand How AI Tools Work?

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Do IT Professionals Fully Understand How AI Tools Work?

New research finds a disconnect between the perceptions and the reality of AI tool usage.

MITSloan ME Editorial

January 17, 2024

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