News
Poor Customer Service Comes with Growing Costs
New research from the XM Institute based on World Bank data shows bad customer service threatens $3.7 trillion annually.
AI
Latest
News
How Tech Leaders Can Navigate the Complex Landscape of AI-driven Security Threats
The latest research emphasizes that the future of IT security is not about technological advancements but adapting to a new culture of security awareness and ethical responsibility.
MITSloan ME Editorial
News
Will this Advanced AI-Skills Match Tool Transform Talent Acquisition?
The AI tool aggregates and refines talent, matching the candidates and the job requisition
MITSloan ME Editorial
News
Do IT Professionals Fully Understand How AI Tools Work?
New research finds a disconnect between the perceptions and the reality of AI tool usage.
MITSloan ME Editorial
AI and Machine Learning
Five Key Trends in AI and Data Science for 2024
These developing issues should be on every leader’s radar screen, data executives say.
Thomas H. Davenport and Randy Bean
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