Communication

Remorse is not enough: Colleagues need to know you’ll do things differently, and you need to hold yourself accountable for it. Here’s how to give and receive apologies better.

Strategic opportunities, economic value, and relationships are at risk when people struggle with underconfidence at the bargaining table. Here’s how to improve your own skills and your teammates’.

Good communication in tough times requires grappling with where responsibility for the problem lies and whether the situation is salvageable.

When a leader feels insecure, out of control, or threatened, they may fight back hard — and leave their team walking on eggshells. Here’s how to address the problem if you’re a fearful fighter or work with one.

When making a presentation, a strong, knowledgeable presence is what builds trust — no matter what channel that presentation is happening in.