News
Poor Customer Service Comes with Growing Costs
New research from the XM Institute based on World Bank data shows bad customer service threatens $3.7 trillion annually.
Customer Service
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AI and Machine Learning
Product-Led Growth Companies Find a New Way to Serve Customers
Companies from Zoom to Slack lean on the product itself to find customers, convert them to paying, and drive rapid growth in revenues and services — without adding more staff.
Barry Libert and Thomas H. Davenport
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