Customers
What Brands Can Do to Power Next-level Customer Experience in the Middle East
CX leaders and innovators at the Customer Centricity Summit 2024 discussed emerging trends, roles, and strategies shaping CX in the Middle East.
CX
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News
New Study Reveals Alarming Customer Experience Decline. AI is Worsening the Issue
Despite the advancements in AI, the essence of customer experience hinges on genuine human connection.
MITSloan ME Editorial
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