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Customer Centricity Summit & Awards Explores Brand-Customer Relationships in KSA

The Customer Centricity Summit & Awards will take place on November 13, 2024 in Riyadh, and explore how brands can understand customers on a deeper level, track changing expectations, and implement effective strategies.

MIT Sloan Management Review Middle East

August 21, 2024

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What You Still Can’t Say at Work

a day ago Most people know what can’t be said in their organization. But leaders can apply these techniques to break through the unwritten rules that make people self-censor.

Sustaining Innovation and Customer-Centricity in Digital Age

4 days ago In this interview, e& UAE CEO Masood M. Sharif Mahmood discusses the company's transformation into a leading tech brand, emphasizing AI, data analytics, and their impact on customer experience CX and brand strength.

A Radical Rethink of HR

7 days ago Human resources needs to rethink its role as an agent of management and become a passionate advocate for employees and their interests.

What is Driving Saudi Arabia’s Mobile Banking and Commerce Movement?

October 09, 2024 The BFSI transformation is creating a symbiotic loop where industry is driving customers and vice versa – one that is creating an infrastructure for modern, mobile-first commerce – driven but not limited to payments.

How to Develop Continuous Learners

October 07, 2024 Leaders can help more employees upskill, reskill, and adapt to change by applying four key strategies.

Bring Your Own AI: How to Balance Risks and Innovation

October 04, 2024 Banning GenAI tools won’t work. Leaders should set guidelines that let employees experiment: This mitigates risks while opening the door to organizational gains, research shows.

Manage Boundaries Better With Your Team

October 03, 2024 Off-hours interruptions are increasing — and your employees have noticed, research shows. Learn three strategies to do better for your team and yourself.

The innovation trade-off: Are tight cybersecurity protocols holding organizations back?

October 02, 2024 While robust cybersecurity frameworks are vital for sustainable operations, misaligned strategies can stifle innovation, collaboration, and productivity. Experts discuss how to navigate this challenge.

Four Ways to Energize Your Dull Team Meetings

September 30, 2024 Are you a leader who sparks meaningful conversation — or one who breeds apathy? Use these strategies to improve meeting engagement and fuel team success.

Build a Better Board

September 27, 2024 Companies benefit when they recognize board committees’ important role in corporate governance.