Experimentation

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Tackling Disruption Playfully

Purposeful play helps foster innovation and learning beyond mere goal achievement, transforming disruption into opportunity.

Scott D. Anthony

October 25, 2024

A Better Way to Pilot Emerging Technologies

IKEA didn’t give up on drones for inventory management after pilots fizzled — it came up with a better approach for testing new technologies.

Torbjorn Netland, Omid Maghazei, and Michael Lewis

June 06, 2023

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Five Ways Leaders Can Get People to Speak Up

a day ago Behind every failure is a team of people who were afraid to dissent and debate. But research shows that leaders can take specific actions to elicit constructive challenges.

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Building Human Connection in a Remote World

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These are the winners of Customer Centricity Awards 2024

November 13, 2024 The 2024 CX Awards spotlighted exceptional achievements within seven sectors, recognizing organizations that have set a benchmark in delivering outstanding customer experiences

AI's Role in Business Transformation: Overcoming Challenges and Driving Growth

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CX Awards Winners 2024: Travel & Hospitality

November 13, 2024 The 2024 CX Awards spotlighted exceptional achievements within the Travel and Hospitality sector, recognizing organizations that have set a benchmark in delivering outstanding customer experiences.

CX Awards Winners 2024: Healthcare

November 13, 2024 The 2024 CX Awards spotlighted exceptional achievements within the Healthcare sector, recognizing organizations that have set a benchmark in delivering outstanding customer experiences.

CX Awards Winners 2024: BFSI

November 13, 2024 The 2024 CX Awards spotlighted exceptional achievements within the BFSI (Banking, Financial Services, and Insurance) sector, recognizing organizations that have set a benchmark in delivering outstanding customer experiences.

CX Awards Winners 2024: Non-profit

November 13, 2024 The 2024 CX Awards spotlighted exceptional achievements within the Non-profit sector, recognizing organizations that have set a benchmark in delivering outstanding customer experiences.

CX Awards Winners 2024: Manufacturing

November 13, 2024 The 2024 CX Awards spotlighted exceptional achievements within the Manufacturing sector, recognizing organizations that have set a benchmark in delivering outstanding customer experiences.