The state of observability in 2024

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Multi-cloud Adoption Accelerates Complexity of Technology Stacks

According to a new report, 98% of technology leaders in the UAE find that traditional AIOps models deliver limited value.

MIT Sloan Management Review Middle East

March 11, 2024

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Why is a Comprehensive AI Strategy Essential for Every Organization?

12 hours ago Michel Ghorayeb, Managing Director of SAS UAE, shares insights on fostering an AI-driven culture and strategies for integrating AI and analytics into organizational operations.

Five Ways Leaders Can Get People to Speak Up

3 days ago Behind every failure is a team of people who were afraid to dissent and debate. But research shows that leaders can take specific actions to elicit constructive challenges.

AI Tools That Modify Speech Have Downsides

6 days ago Speech technologies, such as those that soften accents and filter out emotions, can strip away vital vocal cues and hinder authentic communication.

Building Human Connection in a Remote World

November 15, 2024 The best way for leaders to develop employee engagement is through personal connection. This requires purposeful strategies in a virtual setting.

These are the winners of Customer Centricity Awards 2024

November 13, 2024 The 2024 CX Awards spotlighted exceptional achievements within seven sectors, recognizing organizations that have set a benchmark in delivering outstanding customer experiences

AI's Role in Business Transformation: Overcoming Challenges and Driving Growth

November 13, 2024 Experts emphasize the importance of continuous learning and adaptation as AI becomes more integrated into businesses.

CX Awards Winners 2024: Travel & Hospitality

November 13, 2024 The 2024 CX Awards spotlighted exceptional achievements within the Travel and Hospitality sector, recognizing organizations that have set a benchmark in delivering outstanding customer experiences.

CX Awards Winners 2024: Healthcare

November 13, 2024 The 2024 CX Awards spotlighted exceptional achievements within the Healthcare sector, recognizing organizations that have set a benchmark in delivering outstanding customer experiences.

CX Awards Winners 2024: BFSI

November 13, 2024 The 2024 CX Awards spotlighted exceptional achievements within the BFSI (Banking, Financial Services, and Insurance) sector, recognizing organizations that have set a benchmark in delivering outstanding customer experiences.

CX Awards Winners 2024: Non-profit

November 13, 2024 The 2024 CX Awards spotlighted exceptional achievements within the Non-profit sector, recognizing organizations that have set a benchmark in delivering outstanding customer experiences.