AI and Machine Learning

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Action and Inaction on Data, Analytics, and AI

Only 21% of surveyed data executives say they have developed a data culture within their organizations.

Thomas H. Davenport and Randy Bean

January 19, 2023

How AI Is Improving Data Management

Artificial intelligence is quietly improving the management of data, including its quality, accessibility, and security.

Thomas H. Davenport and Thomas C. Redman

March 29, 2022

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Five Ways Leaders Can Get People to Speak Up

3 days ago Behind every failure is a team of people who were afraid to dissent and debate. But research shows that leaders can take specific actions to elicit constructive challenges.

AI Tools That Modify Speech Have Downsides

6 days ago Speech technologies, such as those that soften accents and filter out emotions, can strip away vital vocal cues and hinder authentic communication.

Building Human Connection in a Remote World

November 15, 2024 The best way for leaders to develop employee engagement is through personal connection. This requires purposeful strategies in a virtual setting.

These are the winners of Customer Centricity Awards 2024

November 13, 2024 The 2024 CX Awards spotlighted exceptional achievements within seven sectors, recognizing organizations that have set a benchmark in delivering outstanding customer experiences

AI's Role in Business Transformation: Overcoming Challenges and Driving Growth

November 13, 2024 Experts emphasize the importance of continuous learning and adaptation as AI becomes more integrated into businesses.

CX Awards Winners 2024: Travel & Hospitality

November 13, 2024 The 2024 CX Awards spotlighted exceptional achievements within the Travel and Hospitality sector, recognizing organizations that have set a benchmark in delivering outstanding customer experiences.

CX Awards Winners 2024: Healthcare

November 13, 2024 The 2024 CX Awards spotlighted exceptional achievements within the Healthcare sector, recognizing organizations that have set a benchmark in delivering outstanding customer experiences.

CX Awards Winners 2024: BFSI

November 13, 2024 The 2024 CX Awards spotlighted exceptional achievements within the BFSI (Banking, Financial Services, and Insurance) sector, recognizing organizations that have set a benchmark in delivering outstanding customer experiences.

CX Awards Winners 2024: Non-profit

November 13, 2024 The 2024 CX Awards spotlighted exceptional achievements within the Non-profit sector, recognizing organizations that have set a benchmark in delivering outstanding customer experiences.

CX Awards Winners 2024: Manufacturing

November 13, 2024 The 2024 CX Awards spotlighted exceptional achievements within the Manufacturing sector, recognizing organizations that have set a benchmark in delivering outstanding customer experiences.