Collaboration

AT&T found a way to help workers kill outdated processes and tools that wasted time, energy, and money — one drop at a time. Here’s how the approach works.

Trust between people is not enough to make delegation work. Leaders must also scrutinize the level of trust in the process — and match their approach carefully.

To get the most from corporate knowledge-sharing tools, encourage users to engage with more content, not just build their personal brand.

By using objectives and key results, organizations can precisely align team- and individual-level goals with broader targets.

Managers undermine their credibility when they speak for others too frequently.