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Cutting Last-Mile Delivery Costs

Customers

Cutting Last-Mile Delivery Costs

New tactics can boost profitability and satisfaction with subscription services.

Stanley Frederick W.T. Lim

5 hours ago

What Brands Can Do to Power Next-level Customer Experience in the Middle East

Customers

What Brands Can Do to Power Next-level Customer Experience in the Middle East

CX leaders and innovators at the Customer Centricity Summit 2024 discussed emerging trends, roles, and strategies shaping CX in the Middle East.

Jennifer George

December 05, 2024

CX Awards Winners 2024: Travel & Hospitality

Customers

CX Awards Winners 2024: Travel & Hospitality

The 2024 CX Awards spotlighted exceptional achievements within the Travel and Hospitality sector, recognizing organizations that have set a benchmark in delivering outstanding customer experiences.

MIT SMR Editors

November 13, 2024

CX Awards Winners 2024: Healthcare

Customers

CX Awards Winners 2024: Healthcare

The 2024 CX Awards spotlighted exceptional achievements within the Healthcare sector, recognizing organizations that have set a benchmark in delivering outstanding customer experiences.

MIT SMR Editors

November 13, 2024

CX Awards Winners 2024: BFSI

Customers

CX Awards Winners 2024: BFSI

The 2024 CX Awards spotlighted exceptional achievements within the BFSI (Banking, Financial Services, and Insurance) sector, recognizing organizations that have set a benchmark in delivering outstanding customer experiences.

MIT SMR Editors

November 13, 2024

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Cutting Last-Mile Delivery Costs

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Analytical AI: A Better Way to Identify the Right AI Projects

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Three Nonnegotiable Leadership Skills for 2025

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10 Essential Leadership Tips for 2025

January 13, 2025 Are challenges like communication and culture puzzling you? Start the new year strong with leadership advice from MIT SMR experts.

Seven Essential Hybrid Work Tips for Leaders in 2025

January 10, 2025 The hybrid work model can deliver productivity and talent-retention benefits — if leaders navigate the challenges nimbly. Use these expert tips to build stronger hybrid teams in 2025.

Five Trends in AI and Data Science for 2025

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AI Future Unlocked: Exploring Actionable Gen AI Model in the Middle East

January 06, 2025 By gathering feedback on best practices, user experiences, and the specific needs of the Middle East market, the white paper, Leveraging Actionable Gen AI In The Middle East, in partnership with Astra Tech, provides a localized perspective addressing cultural sensitivities and compliance.

This is how companies in the Middle East should be rethinking the employee burnout crisis

January 02, 2025 High-performing employees are invaluable assets but often face intense pressure from workloads, deadlines, and expectations. How can managers spot early signs of burnout and effectively address them?

Why AI's Future Depends on Human Ingenuity

December 26, 2024 As we move into 2025, companies will need to create AI solutions that foster positive, productive interactions, ensuring technology works alongside people ethically and effectively.