a day agoThe way we consume goods, services, and content in 2024 stands in unrecognizable contrast to consumption patterns from a pre-pandemic world. When the world came to a physical standstill in 2020, the pre-existing digital divide between communities and countries was tried and tested. The scope of our transactions was pushed to transcend borders, forging global […]
5 days agoMichel Ghorayeb, Managing Director of SAS UAE, shares insights on fostering an AI-driven culture and strategies for integrating AI and analytics into organizational operations.
November 22, 2024Behind every failure is a team of people who were afraid to dissent and debate. But research shows that leaders can take specific actions to elicit constructive challenges.
November 19, 2024Speech technologies, such as those that soften accents and filter out emotions, can strip away vital vocal cues and hinder authentic communication.
November 15, 2024The best way for leaders to develop employee engagement is through personal connection. This requires purposeful strategies in a virtual setting.
November 13, 2024The 2024 CX Awards spotlighted exceptional achievements within seven sectors, recognizing organizations that have set a benchmark in delivering outstanding customer experiences
November 13, 2024The 2024 CX Awards spotlighted exceptional achievements within the Travel and Hospitality sector, recognizing organizations that have set a benchmark in delivering outstanding customer experiences.
