Managing Technology

LLMs can boost worker productivity, but outputs may reflect less human creativity and originality.

In this interview, e& UAE CEO Masood M. Sharif Mahmood discusses the company's transformation into a leading tech brand, emphasizing AI, data analytics, and their impact on customer experience CX and brand strength.

The BFSI transformation is creating a symbiotic loop where industry is driving customers and vice versa – one that is creating an infrastructure for modern, mobile-first commerce – driven but not limited to payments.

Banning GenAI tools won’t work. Leaders should set guidelines that let employees experiment: This mitigates risks while opening the door to organizational gains, research shows.

While robust cybersecurity frameworks are vital for sustainable operations, misaligned strategies can stifle innovation, collaboration, and productivity. Experts discuss how to navigate this challenge.