2 hours agoIn a time of constant change and evolving customer expectations, the ability to innovate quickly is no longer an option but a strategic necessity. Innovation is driven by creativity — the ability to envision solutions that are novel and useful — and many companies are finding that they come up with breakthrough ideas more effectively […]
a day agoMichel Ghorayeb, Managing Director of SAS UAE, shares insights on fostering an AI-driven culture and strategies for integrating AI and analytics into organizational operations.
4 days agoBehind every failure is a team of people who were afraid to dissent and debate. But research shows that leaders can take specific actions to elicit constructive challenges.
7 days agoSpeech technologies, such as those that soften accents and filter out emotions, can strip away vital vocal cues and hinder authentic communication.
November 15, 2024The best way for leaders to develop employee engagement is through personal connection. This requires purposeful strategies in a virtual setting.
November 13, 2024The 2024 CX Awards spotlighted exceptional achievements within seven sectors, recognizing organizations that have set a benchmark in delivering outstanding customer experiences
November 13, 2024The 2024 CX Awards spotlighted exceptional achievements within the Travel and Hospitality sector, recognizing organizations that have set a benchmark in delivering outstanding customer experiences.
November 13, 2024The 2024 CX Awards spotlighted exceptional achievements within the Healthcare sector, recognizing organizations that have set a benchmark in delivering outstanding customer experiences.
November 13, 2024The 2024 CX Awards spotlighted exceptional achievements within the BFSI (Banking, Financial Services, and Insurance) sector, recognizing organizations that have set a benchmark in delivering outstanding customer experiences.
