New tactics can boost profitability and satisfaction with subscription services.

Those that succeed with this difficult work break it into three stages, each with its own guiding metrics.

A new framework helps leaders orchestrate human and AI agents to accurately forecast product demand.

Companies from Zoom to Slack lean on the product itself to find customers, convert them to paying, and drive rapid growth in revenues and services — without adding more staff.

As companies optimize a wide range of supply chain functions with digital twins, the technology’s immense potential is gaining further recognition.

Companies that reduce and simplify workload on the front lines find that they can position employees to deliver a better customer experience.

Research shows that product returns decrease when online shoppers receive orders in a single, consolidated delivery.